Practise Complaints Procedure

If you wish to complain about our service, please let us know. We welcome feedback about the service we provide. We have a practise complaints procedure to help resolve problems quickly.

How to complain

Most problems are best resolved when they arise.

However, if you wish to make a formal complaint then please do this as soon as possible preferably within a few days to enable us to address the matter promptly. Complaints should be addressed to:

Louis T Westerbeek BSc (Psych), MSc, BSc (Chiro), DC, CCEP, CAPN, Doctor of Chiropractic

Alternatively you may ask for an appointment with:

Francesco Vanni BSc (Physio), MChiro, DC, Doctor of Chiropractic

Please be as specific as possible about the complaint you wish to make to allow us to investigate the matter thoroughly.

The action we will take

Normally, we acknowledge your complaint within two working days and give you an explanation or arrange a meeting within ten working days.

Complaining on behalf of someone else

We observe strict rules of confidentiality. If someone is complaining on your behalf we will require written authority from you so that he/she can act on your behalf.

How else can I complain?

If your complaint is in relation to Louis Westerbeek or Kamar Rashid you may contact their professional association, the British Chiropractic Association, 59 Castle Street, Reading, Berkshire, RG1 7SN, Tel: +44 (0)118 950 5950 or E-mail:, which will investigate the complaint on your behalf.

If your complaint is in relation to Francesco Vanni you can contact the United Chiropractic Assocoaition, Unit 57, Basepoint Centre, Metcalf Way, Crawley, West Sussex RH11 7XXTel.: +44 (0)1293 817 175.

If the complaint remains unresolved, or the allegation is extremely serious, you may refer the matter to the professions statutory regulator, the General Chiropractic Council, 354 Gray’s Inn Road, London, WC1X 8BP Tel: 020 7713 5155 or by E-Mail


From the Preston Chiropractor Team
Getting You Back in Action & Enjoying Your Life Again
Serving the people of Preston and surrounding areas including Southport and Lytham St Annes